Our Team

Executive Team

Smart Engagements executive team consist of seasoned professional with diverse expertise to produce a well rounded team to accelerate our cloud computing goals and deliver bleeding edge technologies with an humanistic approach..


Sean Caputo – Chairman & CEO

Sean Caputo is chairman and CEO of Smart Engagement Inc. Sean created and patent pended the big data cloud application Customer Engagement Management System to give businesses the tools to manage their own customers and engage them in real time, deliver consumer insight, analytics, competitor insight and putting customer privacy at the forefront. Throughout his career, Sean has been creating information technology to enhance business expertise and customer experience. He is committed to developing innovative technologies that increase consumer awareness and privacy, business intelligence, sustainability and society. Prior to Smart Engagement, Sean was the founder and president of a global marketing company that consisted of a media company, multiple international call centers, affiliate and ad network.
Sean developed ad network software, Core-G co-registration software, education portals to deliver improved results of lead generation. In his previous positions, he developed certification programs for webmaster and chief information officer taught at select universities. He increased sales and lowered customer acquisition by creating customized CRM technologies.


Renato Geribello – Vice President

Renato is a senior international marketing and new business development executive, with more than 27 years of experience on branding and digital engagement solutions for the retail, services, sports and entertainment industries. He has held top management positions at LG Electronics, Exxon/Mobil, Suzuki Motor Corporation, AIG and Informa Group. Responsible for launching LG Electronics’ regional corporate brand, sponsorship and activation programs in South America; at Suzuki has launched the Grand Vitara and Jimny models in the region,  Auto Show events planning and organization achieving US$ 40M brand exposure through PR and special programs.
Renato has headed the Fan Drive Media Latin America’s office in Brazil since its inception, developing and implementing key digital media campaigns which have resulted instrumental on FDMLA’s double digit growth. Founder at Smart Engagement Inc.


Karthik Pichai – Chief Technology Officer

An entrepreneur from early age, Karthik Pichai has a penchant to build companies from scratch. All that is needed is for an idea has to interest him and ignite his passion. Whether it’s an IT company, Sustainability Consulting or an Educational institution, the high of conceptualizing a solution and addressing a problem drives Karthik. He brings over a decade of management, international business development, technology consulting, product management and software engineering experience.
As the CEO of a high-growth technology services company, Karthik leads by example with his ability to overcome challenges through team-strength and collective thinking, even while he retains his sense of humor and integrity.
Clients have consistently appreciated his dedication to deliver out-of-the-box custom solutions to match the situation. Karthik’s eye for talent and his deep-seated faith in empowerment and accountability has helped power the companies he has built into an employee-driven organization where each member relishes the power and yet respects the responsibility.
As a fervent advocate of fighting climate change in the corporate office, Karthik spends significant time and resources on drastically minimizing his organizations carbon footprint. He holds an M.S degree in Electrical and Computer Engineering from Southern Illinois University as well as a BS in Electrical Engineering from the University of Madras, India.


Lucas Grassano - Chief Operation Officer

Lucas Grassano is an executive level program manager who leads high performance teams and executes complex, high end projects and solutions. With extensive experience in managing projects from the concept stage through operational execution and delivery, Lucas builds relationships with clients and provides marketing and sales teams with the resources necessary to meet the company’s goals, increase revenues and deliver superior customer service.


Ricardo Eskenazi – Director of Business Development Brazil

Ricardo is a senior digital marketing and business development executive, with more than 22 years of experience on performance digital marketing and media tools, handling & planning online advertising and promotional campaigns, market researches, managing & training sales teams, digital media integration, social media, email marketing, online banner and search sales development. Ricardo has held management positions at NetBooster Group, Performance Media, Prudential Financial, Specialists Direct Mail, Lazuliweb, Mundo Media among other companies.

Advisory Board



Jim Prendergast

Jim is currently the Director of Sales at NBC Sports Ventures.
Prior to NBC Sports Ventures, Jim Prendergast was Director of Sales & Business Development at NFuse Marketing. He was responsible for all advertising and sponsorship sales for the BIG EAST Conference. He managed all planning and development of the BIG EAST Tournament at Madison Square Garden as BIG EAST Conference General Manager for IMG. He has held Director positions with NASCAR – Game Change Marketing, PSP Sports, The Sporting News and NBC Sports.
Jim’s expertise includes sponsorship sales, sports marketing, relationship marketing, sports management, strategic partnerships, event management, digital media and brand management.


Jatinder Singh – Chief of CRM Strategy & Analytics

Jatinder has delivered breakthrough results for clients over the past 20 years through a combination of strategic thinking, technical expertise and entrepreneurial drive.
Prior to joining Smart Engagement, Jatinder was Managing Director & Global Healthcare Practice Lead at HAVAS Discovery, launching the agency’s CRM healthcare and loyalty practice globally. He has also held leadership roles t Wunderman, OgilvyOne, and RAPP in both US and UK.
Jatinder’s expertise extend across vertical and direct marketing disciplines, including health care, loyalty programs, retail, technology, financial services, education, automotive, telecommunications, and packaged goods sectors. He has achieved measurable gains for clients including AARP, American Express, Citibank, IBM, Barclaycard, Blockbuster, Shell, Volkswagen, Valspar, Biogen Idec, Genentech, Pfizer, Abbott Labs, AstraZeneca, Wyeth, GSK, Novartis, Mead Johnson, Humana and AT&T.
Jatinder grew up in England and holds a double major in mathematics & computer science and a masters in operations research from the University of Strathclyde, Scotland.


Marc Porter – Chief Marketing Officer

Marc has served nearly every role in healthcare marketing over the last 18 years and in the process helped his clients to meet and exceed their goals through innovative and customer focused communications and programs. PRior to joining Smart Engagement, Marc was the Managing Director at HAVAS Life New York where he led the expansion of the agency’s services from strictly high science professional promotion into consumer, CRM, marketing access, sales training, analytics, and medical education offerings.
Marc’s strategic and executional approach is centered upon the believe that client, customer, and agency success can and should be synonymous. This approach has yielded significant and efficient successes for pharmaceutical, biotech, pharma and consumer health companies including Bard Scientific, Boehringer Ingelheim, Biogen Idec, Cephalon, Daiichi Sankyo, Janssen, GSK, PathoGenesis, Pfizer Nutrition, PriCara, Sanofi, Santen, Sun Products, Teva, And Walgreens.
Originally from Atlanta, Marc received his BA in Communications Theory from The Annenberg School at the University of Pennsylvania, has completed the advance training at Wharton and Tuck.


Mark Pinheiro

Mark Pinheiro has over 20 years of experience with startup companies, having founded three and directly participating in the structuring of 5 other in multiple fields, including technology, mining and services. One of them being a Brazilian software company at the Austin Technology Incubator in Austin, TX, where he lived for four years.
Mark has also worked for a venture capital fund in Buenos Aires, where he lived for two years. With an M.S. in Technology Transfer and Commercialization at the University of Texas, Mark has an extensive international experience having developed strategic partnerships with companies in multiple countries.
For the last four years, through his sports marketing agency, Mark has worked with Brazilian football clubs to structure, manage and operate membership programs , product licensing and other revenue generating services.
He was also responsible to bring the Wembley Stadium Consultancy representation to Brazil and has recently been appointed Venue Manager for Curitiba, a Local Organizing Committee position, being responsible for delivering the FIFA World Cup 2014 at a host city level.
Mark is a sports fan in general with special interests in golf and martial arts and also an avid traveler.


Narayanan Sundaram

Director, Business Intelligence Technology at Disney Interactive
An innovative and dynamic senior professional providing decisive leadership in the design, development, and delivery of cost effective, high-performance Business Intelligence, Big Data Solutions and Data Analytics solutions for various verticals. Experienced at defining strategic technology roadmap and successfully led technical initiatives from strategy inception through full life-cycle development and delivery. Accustomed to managing complex enterprise initiatives, with full management accountability for budget/resources.
Established a Digital data hub business intelligence roadmap from ground zero for effective digital media initiative to improve monetization and increase brand value. Designed and executed a fully operational and scalable open source Business Intelligence platform with a solid architectural framework containing traditional and NoSQL Platform with reporting in Tableau and data sources including Web, Social, Mobile, traditional databases and unstructured log files.
Defined and implemented a technical strategy to apply real time product business intelligence on customer products that monetized leads from web traffic based on products delivered to the customers, which increased opportunities, product sales and revenue. Used R for effective analytical modeling of data from Mobile, Clickstream, CRM and other sources to provide insight into customer and consumer behavior.
Architected an integrated finance BI solution, which shortened the closing times for financial reporting for Wall Street quarter-end reporting. Defined data architecture with specialization in Master Data Management, Metadata management & Data governance model across multiple data domains.
Implemented advanced analytics Customer Intelligence product for a leading network vertical to provide customer insight into product installed base with metrics supporting predictability behavior. Modeled and executed advanced analytics models.

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